Implementation Specialist
Laren - Hybrid
Implementation
Summary
We’re looking for a customer-oriented, and digitally savvy and communicatively strong implementation specialist, a good listener who likes to focus on the client.
Would you describe yourself as pragmatic, structured and ambitious? In this role you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in the onboarding and implementation process of new clients and new features with existing clients. Striving for the best possible customer journey of a SaaS-based software solution. You like digging into the details to understand and find solutions for smart configuration and data mapping to ensure all client product information can be consumed and populated in the most structured and beautiful way in Colect’s digital solutions.
Requirements
- You have 2+ years of B2B implementation/client success experience
- Experience with and technical understanding of SaaS-based platforms, data configuration, integrations, ERP solutions, skillful and resourceful in managing all functional and technical aspects when onboarding new customers
- Skillful and resourceful in managing all functional and technical aspects when onboarding new customers
- Knowledge and affinity with XML, API, REST API
- Excellent written & verbal communication skills in Netherlands and English, and strong in managing multi-stakeholder onboarding projects in diverse environments.
- You have a completed college education (MBO)
- Project coordination and time management skills are essential requirements
What Will You Do
As our Implementation Specialist, you are responsible for supporting new and existing clients during onboarding and implementation. You understand our customer’s business goals and translate them into successful project plans in order for them to achieve using Colect’s platform during the initial onboarding.
You will manage a portfolio of customer implementation projects, ensuring successful and timely completion of each project. You will assist customers to navigate the technical aspects of the onboarding process and help them quickly identify potential issues to escalate them appropriately, ensuring the best possible experience during the onboarding period.
- You identify and drive efficiency in the onboarding process by developing best practices and process improvements.
- Drive kick-off calls, integrations calls and integration sessions during the entire onboarding phase from a technical perspective
- Analyzing and understanding our customer’s’ requirements to form solution designs
- Proactively advise clients on the best way of integrating our software, focusing on performance, user experience and positioning
- Collaborate and coordinate with product, design, and engineering teams to improve the overall integration experience and product capabilities
- Work closely with our Customer Success Manager to ensure overall client happiness and success metrics
- Act as a technical project & stakeholder manager during implementation of larger clients
- Provide support to clients in case of bug reports and coordinate with the technical team to fix them